In Philly's civic and public sectors, it is common to throw new people managers straight into the fire. The job demands exceptional productivity and elite management skills but offers minimal training, pay, and mentorship. 

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The challenge of managing people is only getting more complex as:

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• Public service budgets swing in and out of limbo

• Remote work makes trust-building harder

• New generations and demographics enter the workforce

• Residents demand higher standards of care and ethics in public services

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Why It Matters​

This phenomenon actively deteriorates our public services and creates a situation where Philadelphia’s most vulnerable populations—children, minorities, and low-income families—get left behind.

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This isn't just inconvenient - it's a serious risk to our city's essential infrastructure as we brace for more extreme times - another pandemic, climate disaster, recession, or major events like the FIFA World Cup.